|
Below are the Top 8 Things Trainers Do To Slow Down Exam Processing. We realize we are maximizing the capacity of our current system to process all the exams we receive in a timely fashion. While this is a great problem to have, we understand that it is a problem. TEAM is taking steps to solve this challenge by increasing the size of our training processing department. But we also ask you, our valued trainers, to help us help you streamline the process. If you have any questions about any of these items, or are unsure about something, please do not hesitate to email us at info@teamcoalition.org.
- Trainers send exam sheets with bubbles filled-in incorrectly. Make sure that all bubbles that need to be filled-in are filled-in. And those bubbles that should not be filled-in are not (bubbles for questions #31-50 should be left blank). Please consider providing your employees with pencils with erasers for the exam. Mistakes made in pen slow down processing.
- Trainers send exam sheets with the Date of Birth field or Social Security Number field filled-in incorrectly. Please tell your employees to leave these fields blank if they do not want to provide this information. Entering all 0s or drawing an X across the fields only slows down the system.
- Trainers send an unorganized stack of exams from a session with multiple accounts and non-profit organizations represented. Collating the exams by account and non-profit organization in advance of sending us the exams saves an enormous amount of exam processing time. Anything you can do in this regard would help us tremendously.
- Trainers send a stack of exams and evaluations either alternating one exam and one evaluation or some much less organized intermixing of the two forms. Collating the exams from the evaluations in advance of sending us the forms would also save significant exam processing time.
- Trainers send incomplete session rosters or none at all. The session roster tells us the date of the training, who the trainers were and the accounts and facilities represented by the people you have trained. Incomplete or missing session rosters slows down exam processing.
- Trainers send a box filled with exams from multiple sessions and all the session rosters on the top of the pile. When this happens, we process the whole stack of exams as one big session trained by all the trainers listed on all the session rosters and we use the most recent date on any one of the rosters as the date of the training. Any effort to try and organize the exam forms and assign them to the appropriate session roster by reading the names written on the rosters takes an extremely long time. And - you guessed it - it slows down exam processing.
- Trainers schedule people to work the day after they complete the TEAM training class. Please plan accordingly when planning your training classes and scheduling your staff to work. You must allow 10 business days from the day TEAM Coalition receives your exams to the day you receive the results. Any urgent requests we receive for rush processing slows down the system for everyone else who planned appropriately.
- FOR MARYLAND TRAINERS ONLY: Trainers send exams without the complete address fields, written legibly. Make sure participant exams include a LEGIBLE address entered on the back of the exam form. This information is only required in Maryland. And for trainers in Maryland, we cannot complete exam processing without it!
 |
|
 In the past month three teams join the already 17 NFL teams that have filmed PSAs with TEAM Coalition. On Saturday August 21st, TEAM visited Qualcomm Stadium once again to film a PSA with the San Diego Chargers and their fans. Thanks to all the Chargers fans for stopping by and filming their responsibility message. Click on the logo or here to the see the PSA and the fan videos!
 Right after the San Diego Chargers filming, TEAM took the short trip up the coast to the bay area to film a PSA with the San Francisco 49ers and their fans at Candlestick Park. Hundreds of fans pledged to be designated drivers and many of them stopped by the TEAM booth to film their message as well. Click on the logo or here to the see the PSA and the fan videos!
 A week later, TEAM went to New Orleans to film a PSA with the World Champion New Orleans Saints. Select Saints fans, including the RHIR sweepstakes winning Saints Designated Driver for the Season Lloyd Crochet, recorded a special message to encourage more Saints fans to participate in the designated-driver program at the Superdome during the upcoming season. Click on the logo or here to the see the PSA!
|
 TEAM would like to welcome Ovations Food Services as its newest member organization. Ovations Food Services (ovationsfoodservices.com), a subsidiary of Philadelphia-based sports and entertainment firm Comcast-Spectacor, provides quality catering and banquet services to over 100 different facilities throughout North America, including EverBank Field in Jacksonville, FL, home of the National Football League's Jacksonville Jaguars; the Rose Garden in Portland, OR, home of the National Basketball Association's Portland Trailblazers; PPL Park in Chester, PA, home of Major League Soccer's Philadelphia Union; the Duke Energy Convention Center in Cincinnati, OH; the Atlantic City Convention Center and Boardwalk Hall in Atlantic City, NJ and the Nashville Convention Center in Nashville, TN. Click here for the full press release.
|
 The Fans Don't Let Fans Drive Drunk Web site is up and running again for the 2010 NFL season. Throughout the course of the 2010 season, designated driver sign-ups by team will be tracked and updated on the Web site. We will also keep track of all the unique opportunities that teams will provide for their fans while attending a game at their home venue. You can click here to view creative elements from each team as well. Here's to another successful NFL season!
|
This year's IAAM International Crowd Management Conference will be held on November 7-10 in Kansas City, MO. There will be a special presentation that will highlight the 3-day conference in regards to developing a guest services plan for your venue. The one-day training session in guest services management led by Disney Institute, recognized around the globe for teaching the premier Disney brand of business excellence, including quality guest experience will be held on November 9. Click here to view the details about this exciting program!
|
Each year, nearly 40,000 sports and entertainment facility employees
become certified in the TEAM alcohol management program nationwide.
Those employees interact with millions of fans each year. Whenever
possible, TEAM embraces the opportunity to share a success story that
illustrates the value of TEAMwork.
In August 2010, a security professional whose job assignment was to
prevent fans from jumping from the stands onto the field of an NFL
stadium noticed a woman near the front row of the sideline stands who
was demonstrating significant warning signs of impairment. She was
accompanied by a young boy - later identified as her son - but no other
adult was with them. Knowing the protocol from TEAM training, the
security staff member made a call to his supervisor.
The head of security for the stadium and one of his managers made their
way to the guest and her son. The focus of their visit was not to judge
the woman or accuse her of anything. They simply asked how she was
getting home. Upon learning of her intention to drive home, the security
staff used the indirect strategies of patience and politeness.
Eventually they persuaded the woman to call her brother-in-law and
request a ride home after the game.
After enjoying the remainder of the game in her seat with her son (and
her two security escorts) and without drinking any more alcohol, the
woman and her son were led by security to the State police office to
wait for their ride.
No official ejection was made. And the well-being of the guest, her son
and all the other drivers and passengers on the roads after that game
were made a little safer.
If you have a "Real Life Example of TEAM Alcohol Management Techniques,"
please send us your story. Email us your story.
|
Bill Squires, a master trainer with TEAM, has a unique opportunity for all of us to help in the fight against Cystic Fibrosis. Click on this link to vote and help the Cystic Fibrosis Foundation win $250,000. That money will be used to purchase the hypertonic saline used in a new study, to assemble a team of medical experts to coordinate and monitor the study, and to package, label and ship hypertonic saline and study materials.
So far in 2010, twelve IDP workshops have been conducted at sports and entertainment facilities across the country.
Here is the schedule of upcoming workshops:
- October 13-14, 2010: Progressive Field in Cleveland, OH
Registration Deadline: October 7, 2010
- December 15-16, 2010: Great American Ball Park in Cincinnati, OH
Registration Deadline: December 9, 2010
- January 12-13, 2011: Miller Park in Milwaukee, WI
Registration Deadline: January 6, 2011
Click here to register for an upcoming IDP.
Continue to check our website as we regularly add dates to the IDP calendar.
We are always looking for facilities to host IDP workshops. The host receives two free registrations. Please let us know if you are interested in hosting a future IDP.
TEAM is frequently traveling to promote our efforts in effective alcohol management and positive fan behavior. Here
is the list of our upcoming events.
- September 11-14: IAAM Arena Management Conference in Tulsa, OK
- September 22-25: NBA Security Conference
- September 25: TEAM and MillerCoors promote responsibility at HBCU Atlanta Classic
- September 26-29: Governors Highway Safety Association Annual Meeting in Kansas City, MO
- September 27: TEAM and MillerCoors promote responsibility at the Chicago Bears Monday Night Football game vs. the Green Bay Packers
- October 3-6: National Beer Wholesalers Association Annual Convention in Chicago, IL
Click here to see the online calendar.
|
