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TEAM training is an employee-focused, full-facility alcohol management program
available to sport and entertainment facility managers. It has combined the
wisdom of industry operations professionals from MLB, MLS, NFL, NHL, NBA, NCAA, ARAMARK,
Delaware North Companies Sportservice, Contemporary Services Corporation, and IAAM, and represents the most comprehensive thinking about alcohol management.
The TEAM program prepares
facility operations managers to train alcohol servers and event-day employees
to manage the sale, service and consumption of alcohol at public gatherings.
The TEAM mission is to reduce alcohol-related
injuries and fatalities in and around public assembly facilities and on the
nation's roadways by promoting the responsible sale, service and consumption
of alcohol. We work to accomplish this through alcohol management training and
"responsible fan" education materials.
TEAM Certified Trainers
The TEAM training program utilizes a train-the-trainer approach. Facility operations, concessions,
and human resources managers attend a two-day train-the-trainer workshop called an
Instructor Development Program (IDP)
in order to become a certified TEAM trainer. After passing the certification test, trainers can
train the TEAM program to their employees for a certification period of two years. Trainers must
recertify every two years. Online recertification is available if a trainer has conducted at least
four session or trained at least 80 employees during their current certification period. Every other
recertification must be completed at an IDP (every four years trainers must attend the two-day workshop).
Currently more than 500 facility and concessionaire managers comprise the network of active TEAM trainers.
TEAM Certified Employees
Since 2000, nearly 300,000 facility employees have become certified in TEAM's training program.
More than 30,000 employees have become certified in each of the last two years (2007 and 2008), representing over 100 buildings home to professional
and collegiate sports, concerts, and conventions. TEAM training for facility employees is divided into two levels.
Level 1 is
taught to the entire facility, and encourages various departments to unify
and work together as a team. Following the 2-hour course, there is a 20-question certification
test for all employees. Upon passing the test, employees will receive a certification
card, thereby recognizing every employee as a valuable asset.
Level 2 is a continuation of Level 1 training
taught to concessionaire employees only. It focuses on
blood alcohol levels, checking IDs and serving guidelines. The concessionaire employees take a 30-question
certification test. Their certification card will acknowledge a higher
level of training resulting from a more advanced training curriculum.
TEAM Training Materials
TEAM Power Point Presentation
Training Program Agenda
Participant Manual
Trainer Guide
Jeopardy-style Review Game
Beer Cup Shuffle Video (Final Jeopardy)
Introduction Video
To help employees, non-profit volunteers and anyone participating in TEAM training understand the critical importance of
alcohol management, TEAM has produced a 10-minute introduction video including testimonials from board members. This video
answers the crucial question of why anyone working in a large-scale facility should become certified in TEAM's alcohol
management training program.
TEAM Introduction Video (Right-click and select "Save Target As" to download)
Vignettes
A critical component of the training program is to show brief vignettes of typical scenes in the sports and entertainment
facility setting that employees will likely encounter. The first group is designed to teach employees what Warning Signs of Impairment
to watch for in order to determine if a guest should be allowed to purchase another drink or continue drinking.
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