Master Trainers

TEAM Master Trainers


  • Amy Bachman

    Amy Bachman

    Amy Bachman was previously the Director of Food and Merchandise for The Madison Square Garden Company at Radio City Music Hall. Amy has been certified as a TEAM trainer since 2014 and has certified more than 700 employees in the TEAM program. Amy became a TEAM Master Trainer in February of 2016.


  • Gerald Barajas

    Gerald Barajas GeraldBarajas

    Gerald Barajas is a long-time Master Trainer based in Denver, CO. Gerald has been certified as a TEAM trainer since 2001 and has certified more than 12,200 employees in the TEAM program. Gerald became a TEAM Master Trainer in December of 2005.


  • Jennifer Bingham-May

    Jennifer Bingham-May

    Jennifer Bingham-May

    Jennifer Bingham-May, PHR was previously a Human Resources Manager for Aramark at 3M World Headquarters in Minneapolis, MN. Jennifer has been certified as a TEAM trainer since 2007 and has certified over 1,400 employees in the TEAM program. Jennifer became a TEAM Master Trainer in December of 2009.


  • Katie Bishop

    Katie Bishop

    Katie Bishop is the Human Resource Director, SPHR at The Abbey Resort & Avani Spa, and has been a TEAM trainer since April of 2004. Before her move to the resort industry in 2015, Katie was the Human Resources Manager for Delaware North Sportservice at Miller Park in Milwaukee, WI. She was responsible for training all employees and volunteers with Sportservice and has certified over 3,300 people. Katie became a Master Trainer in November of 2006.


  • George Cunningham

    George Cunningham

    George Cunningham is Chief Operating Officer for Rose Bowl Operating Company where he oversees the day to day and event day operations of the Rose Bowl Stadium as well as manages client relations, maintain and grow vendor relationships, and scout and book new events. Prior to taking his position with Rose Bowl, George worked as a Branch Manager for Contemporary Services Corporation. George became a TEAM Trainer in May of 2011, has been a Master Trainer since May of 2012 and has certified more than 170 employees.


  • Marie Eslick

    Marie EslickMarieEslick

    Marie Eslick is the Human Resources Manager for Delaware North Sportservice at Target Field in Minneapolis, MN, and has been a TEAM trainer since March of 2001. Marie is an essential member of the team that is responsible for training all employees and volunteers with Sportservice and has certified over 5,900 people. Marie became a Master Trainer in July of 2004.


  • Leonard Faulknor

    Leonard Faulknor

    Leonard Faulknor is the General Manager for Eurest in San Jose, CA. Prior to his move to Eurest, Leonard spent 10 years managing concessions at Oakland Coliseum. He became a TEAM Trainer in 2004 and has trained over 1,200 concessions and premium services employees as well as many NPO groups. Leonard became a Master Trainer in March of 2009.


  • Kristi Graham

    Kristi Graham

    Kristi Graham wears many hats at Kennesaw State University in GA. She currently serves as the Business Operations Manager for their Center for Young Adult Addiction and Recovery office. Kristi became a TEAM trainer in August 2014 and a Master Trainer in January 2016. Kristi has certified over 160 KSU employees.


  • Susan Herold
    HeroldSusan

    Susan Herold

    Susan Herold is the Human Resources Business Partner for Comfort Keepers in WI. Susan was previously with the Milwaukee World Festival and Delaware North Sportservice at Miller Park and Target Field. She has certified more than 1,500 employees in TEAM’s alcohol management program since she became a TEAM trainer in November of 2006. Susan became a Master Trainer in July of 2008.


  • Andy Konkle

    Andy Konkle

    Andy Konkle is the Director of Operations for Levy Restaurants at the Cleveland Convention Center. Andy has been a TEAM trainer since January of 2008 and a Master Trainer since May of 2008. Andy has certified over 450 people.


  • Billy Langenstein

    Billy Langenstein

    Billy Langenstein is the Director of Event Services for SMG at U.S. Bank Stadium, new home for the Minnesota Vikings. Billy was previously the Director of Event Operations for the Washington Nationals. Billy become a certified TEAM trainer in 2013 and a Master Trainer in 2016. Billy has certified more than 500 people.


  • Vicki Malko

    Vicki Malko Malko5669 (2)

    Vicki Malko is the Manager of Guest Services at MetLife Stadium in East Rutherford, NJ, where she has ensured that fans coming to see the Giants, the Jets or Super Bowl XLVIII all have a positive experience. Before joining the staff at MetLife Stadium, Vicki coordinated the Fan Fest at New York Mets home games and worked with the Promotions Department for 1050 ESPN Radio. Vicki has certified more than 2,300 people at MetLife Stadium since becoming a trainer in January 2012. She became a Master Trainer in April 2014.


  • Randy Mayne

    Randy Mayne 

    Randy Mayne is the Assistant General Manager for Centennial Management at the Maverik Center in West Valley City, UT, whose primary tenant is the Utah Grizzlies of the American Hockey League. Randy is responsible for all “front of house” staff for all events including concerts, sporting events, corporate functions, and even some of the 2002 Winter Olympic events. Randy became a trainer in 2002 and a Master Trainer in 2003. Randy has certified over 700 people.


  • Emily Molino

    Emily Molino  EmilyMolino

    Emily Molino works as the Special Projects Manager for Legends facilities across California. She was previously the General Manager at Starlight Theatre in Kansas City, MO. Emily become a TEAM trainer in 2008 and a Master Trainer in 2015. Emily has certified more than 1,400 people.

  •  


  • Rishi Nigam

    Rishi Nigam

    Rishi

    Rishi Nigam is the Vice President for Americrown, a division of the International Speedway Corporation. He will be assisting in training staff at 11 NASCAR tracks. Rishi was previously the Director of Concessions for Aramark at Turner Field. Rishi become a TEAM trainer in 2011 and a Master Trainer in 2016. He has certified more than 200 people.


  • Jill Pepper

    Jill Pepperboard-jill_pepper

    Jill joined the TEAM Coalition as executive director in the spring of 2002. She has served as a master trainer since 2004. In that time she has led 57 Instructor Development Program (IDP) workshops and certified over 1,400 trainers. She also conducts TEAM training at the employee level for various organizations and facilities from professional sports to college venues. Jill has certified more than 4,000 employees and non-profit volunteers.


  • Tina Rogers

    Tina Rogerstinarogers

    Tina Rogers is the Human Resources Assistant Manager for Delaware North Sportservice at Miller Park in Milwaukee, WI. Tina has been certified as a TEAM trainer since 2014 and has trained over 635 employees in the TEAM program. Tina became a TEAM Master Trainer in January of 2017.


  • Charles Rousey

    Charles Rousey

    Charles Rousey is the General Manager for Spectra at the Berglund Center in Roanoke, VA. He previously managed three venues across three states: Memphis Motorsports Park in Tennessee, Augusta Entertainment Complex in Georgia and the Birmingham-Jefferson Convention Complex in Alabama. He has also managed concessions at his alma mater, Indiana University. Charles was certified as a TEAM Trainer in 2011 and became a Master Trainer in 2014. Charles has certified 140 of his staff.


  • Jay Satenspiel

    Jay Satenspiel

    Jay Satenspiel is the Regional Vice President for Spectra Venue Management and Food Services & Hospitality in Oakland, CA. In his career, Jay has served as food and beverage General Manager for minor league and MLB Spring Training ballparks, Director of Operations for a NASCAR track and Director of Concessions for an MLB ballpark as well as for an NFL stadium. Jay has been a certified TEAM trainer since 2007 and has trained over 600 employees. Jay became a TEAM Master Trainer in July of 2013.


  • Tom Schlaker

    Tom Schlaker TomSchlaker

    Tom Schlaker is the Food and Beverage Manager for Delaware North Sportservice at Busch Stadium, home of the St. Louis Cardinals. Tom has been instrumental in both TEAM training and the designated driver program implementation at Busch Stadium. Tom became a trainer in 2007 and a Master Trainer in 2011. He has certified 250 stadium employees.


  • Aaron Schmitt

    Aaron Schmitt

    Aaron Schmitt is the Director of Guest Experience for the Pittsburgh Steelers. Aaron has certified over 6,000 event staff and continually promotes responsible alcohol management practices during events. Prior to being at Heinz Field, Aaron was the Assistant Director of Guest Services for MetLife Stadium. Aaron has been certified as a TEAM trainer since 2006 and became a TEAM Master Trainer in April of 2007.


  • Tim Schmitt

    Tim Schmitt

    Tim Schmitt

    Tim Schmitt is a Branch Manager for Contemporary Services Corporation at Ralph Wilson Stadium in Buffalo, New York. Tim has been certified as a TEAM trainer since 2007 and has trained over 1,800 employees in the TEAM program. Tim became a TEAM Master Trainer in August of 2012.

     


  • Bill Squires
    SquiresBill

    Bill Squires

    Bill Squires is a consultant to the New York Football Giants. He is the liaison between the Giants organization and the MetLife Stadium management team on all operational matters. MetLife Stadium is the only facility in the National Football League that hosts two NFL teams. Bill attended one of the first training sessions while working for the New York Yankees in May, 1987. Bill has been a TEAM Master Trainer since January of 2000 and has trained more than 600 trainers and 600 employees.


  • Julie Taylor

    Julie Taylor

    Julie Taylor is the Senior Director of Guest Services and Diamond Suites for the Chicago White Sox. Julie has played an active role in the development of the training curriculum, and has been a TEAM Master Trainer since November of 1998. Julie has trained over 5,800 employees at Guaranteed Rate Field.


  • Sadaf Usmani

    Sadaf Usmani

    Sadaf Usmani is the Guest Services Manager for MetLife Stadium Company in East Rutherford, NJ. Sadaf has been a TEAM trainer since January of 2015 and has trained over 1,250 employees. Sadaf became a Master Trainer in January of 2017.


  • Leah Verona

    Leah Verona LeahVerona

    Leah Verona is a Learning and Development Manager for Aramark in Nashville, TN. She was previously Human Resources Manager for Aramark at Raymond James Stadium in Tampa, FL. In 2013, she played a significant role in the stadium’s transition to Aramark, hiring more than 500 new employees, recruiting 50 new volunteer groups, and certifying 2,404 people in TEAM training in one year. That was enough for Leah to claim the title of top TEAM trainer in 2013. Leah has trained more than 5,700 participants overall since becoming a trainer in February 2012. She became a Master Trainer in February 2014.


  • Anne Wheat

    Anne Wheat AnneWheat

    Anne Wheat is the Director of Guest Services for MetLife Stadium, home of the New York Giants and New York Jets, and has been a TEAM trainer since January 2000. At MetLife Stadium, Anne addresses guest concerns, trains all seasonal staff and is responsible for a guest services staff more than 650 people strong all while promoting the message of responsibility. Anne’s career spans over 15 years including her time at the Chicago White Sox, professional theater and retail stores. Anne became a TEAM Master Trainer in May of 2005 and has certified more then 7,000 employees.


  • Roger Zouhar

    Roger Zouhar RogerZouhar

    Roger Zouhar is the Internal Operation Manager for Elite. He is responsible for internal corporate operations as well as training of Elite staff working for the San Diego Padres at Petco Park and event staff at San Diego State University in San Diego, California. He is also training staff working for the Miami Dolphins and Miami Hurricanes at Hard Rock Stadium in South Florida. Roger has been a TEAM trainer since July of 2008 and has trained over 2,900 security and operations employees. Roger became a Master Trainer in August of 2012.