TEAM Coalition Training Summary (PDF)
Gerald Barajas is a long-time Master Trainer based in Denver, CO. Gerald has
been certified as a TEAM trainer since 2001 and has trained over 12,000
employees in the TEAM program. Gerald became a TEAM Master Trainer in December of 2005.
Sierra Beshears is the General Manager of Ovations Food Services at the Sacramento River Cats' Raley Field, where she
has been a leader since April 2004. She's been a certified TEAM Trainer since 2008 and has trained
1,225 people to date. Sierra has been a Master Trainer since October 2013.
Jennifer Bingham-May, PHR is a Human Resources Manager for Aramark at 3M World Headquarters in Minneapolis, Minnesota. Jennifer has been certified as a TEAM trainer
since 2007 and has trained over 1,300 employees in the TEAM program. Jennifer became a TEAM Master Trainer in December of 2009.
Katie Bishop is the Human Resources Manager for Delaware North Sportservice
at Miller Park in Milwaukee, and has been a
TEAM trainer since April of 2004. Katie is responsible for training all employees and volunteers with
Sportservice and has trained over 2,800 people to date. Katie became a Master Trainer
in November of 2006.
Bruce Bogdanoff is an Alcohol Compliance Manager for Aramark in Philadelphia, Pennsylvania. Bruce has been certified as a TEAM
trainer since 2008 and has trained over 4,700 employees in the TEAM program. Bruce became a TEAM Master Trainer in August of 2012.
Ryan Cellucci is Assistant Director of Operations for Levy Restaurants at Miami Marlins Park.
Ryan has been certified as a TEAM trainer since 2003 and has trained more than 1,700 operations and concessions employees
in the TEAM program. Ryan became a TEAM Master Trainer in February of 2006.
Terry Copeland, SPHR is the Training and Programs Manager at the Georgia World Congress Center Authority in the heart of
downtown Atlanta, which includes a 3.9 million square foot convention center, the Georgia Dome and 21 acre Centennial Olympic Park.
In addition to responsibility for overall campus training initiatives, Terry manages safety, recognition and community outreach programs.
Terry has been a certified TEAM trainer since 2006 and has trained over 700 employees at the Georgia World Congress Center Authority.
George Cunningham is Chief Operating Officer for Rose Bowl Operating Company where he oversees the day to day and event day operations of
the Rose Bowl Stadium as well as manages client relations, maintain and grow vendor relationships, and scout and book new events.
Prior to taking his position with Rose Bowl, George worked as a Branch Manager for Contemporary Services Corporation, a TEAM Coalition member.
George became a TEAM Trainer in May of 2011 and has been a Master Trainer since May of 2012.
Marie Eslick is the HR Manager for Delaware North Sportservice at Target Field, and has been a
TEAM trainer since March of 2001. Marie is an essential member of the team
that is responsible for training all employees and volunteers with
Sportservice and has certified over 5,500 people. Marie became a Master Trainer in July of 2004.
Leonard Faulknor is the General Manager for Eurest in San Jose, California.
He became a TEAM Trainer in 2004 and has trained over 1,000 concessions and premium services employees
as well as many NPO groups. Leonard became a Master Trainer in March of 2009.
Susan Herold works for Milwaukee World Festivals. She has trained more than 1,400 stadium employees in
TEAM's alcohol management program since she became a TEAM trainer in November of 2006. Susan became a Master Trainer in July of 2008.
Andy Konkle is the Director of Operations for Levy Restaurants at the Cleveland Convention Center.
Andy has been a TEAM trainer since January of 2008 and a Master Trainer since May of 2008. Andy has certified over 350 people.
Vicki Malko is the Senior Coordinator of Guest Services at MetLife Stadium in East Rutherford, NJ, where she has ensured that fans
coming to see the Giants, the Jets or Super Bowl XLVIII all have a positive experience. Before joining the staff at MetLife Stadium,
Vicki coordinated the Fan Fest at New York Mets home games and worked with the Promotions Department for 1050 ESPN Radio. Vicki has
certified more than 1,000 people at MetLife Stadium since becoming a trainer in January 2012. She became a Master Trainer in April 2014.
Randy Mayne is the Assistant General Manager for Centennial Management at the Maverik Center in West Valley City, Utah whose primary
tenant is the Utah Grizzlies of the American Hockey League. Randy is
responsible for all "front of house" staff for all events including
concerts, sporting events, corporate functions, and even some of the 2002
Winter Olympic events. Randy became a trainer in 2002 and a Master Trainer in 2003. Randy has certified 600 people.
Greg Overstreet is a Branch Manager for Contemporary Services Corporation - Atlanta where he oversees the event
security and operations for all Georgia CSC clients. Greg became a TEAM trainer in April of 2008 and became a Master Trainer in April of 2014.
Charles Rousey is the General Manager of Ovations Food Services at three venues across three states: Memphis Motorsports Park in Tennessee, Augusta Entertainment Complex in Georgia, and
the Birmingham-Jefferson Convention Complex in Alabama. He has also managed concessions at his alma mater, Indiana University. Charles was certified as a TEAM Trainer in 2011 and became a Master Trainer in 2014.
Jay Satenspiel is General Manager for Ovations Food Services at O.co Coliseum.
In his career, Jay has served as food and beverage General Manager for minor league and MLB Spring Training ballparks, Director of Operations for a NASCAR track and Director of Concessions for an MLB ballpark
as well as for an NFL stadium. Jay has been a certified TEAM trainer since 2007 and has trained over 250 employees. Jay became a TEAM Master Trainer in July of 2013.
Tom Schlaker is the Food and Beverage Manager for Delaware North Sportservice at the Busch Stadium, home of the MLB St. Louis Cardinals.
Tom has been instrumental in both TEAM training and the designated driver program implementation at Busch Stadium.
Tom became a trainer in 2007 and a Master Trainer in 2011.
Aaron Schmitt is the Assistant Director of Guest Services for MetLife Stadium.
Aaron has been certified as a TEAM trainer since 2006. Aaron has certified 3,700 event staff and continually promotes
responsible alcohol management practices during events. At MetLife Stadium, Aaron addresses guest concerns,
trains all event staff, and assists in overseeing the operation of the Guest Service Department.
Prior to being at MetLife Stadium, Aaron was with the Manager of Event Services for the Buffalo Bills.
Aaron became a TEAM Master Trainer in April of 2007.
Tim Schmitt is a Branch Manager for Contemporary Services Corporation at Ralph Wilson Stadium in Buffalo, New York.
Tim has been certified as a TEAM trainer since 2007 and has trained over 1,200 employees in the TEAM program. Tim
became a TEAM Master Trainer in August of 2012.
Bill Squires is a consultant to the New York Football Giants, New York Jets and MetLife Stadium.
MetLife Stadium is the only facility in the National Football League that hosts two NFL teams. Bill attended one of the first training sessions while working
for the New York Yankees in May, 1987. Bill has been a TEAM Master Trainer since January of 2000 and has trained over 1,200 trainers.
Julie Taylor is the Senior Director of Guest Services and Diamond Suites for the Chicago
White Sox. Julie has played an active role in the development of the training
curriculum, and has been a TEAM Master Trainer since
November of 1998. Julie has trained over 4,000 employees at U.S. Cellular Field each year.
Leah Verona is the Assistant Human Resources Manager for Aramark at Raymond James Stadium in Tampa, Florida. In 2013, she played a
significant role in the stadium's transition from Levy Restaurants to Aramark, hiring more than 500 new employees,
recruiting 50 new volunteer groups, and certifying 2,404 people in TEAM training in one year. That was enough for Leah to
claim the title of top TEAM trainer in 2013. Leah has trained more than 3,500
participants overall since becoming a trainer in February 2012. She became a Master Trainer in February 2014.
Anne Wheat is the Director of Guest Services for MetLife Stadium, home of the New York Giants and New York Jets, and has been a
TEAM trainer since January 2000. At MetLife Stadium, Anne addresses guest concerns, trains all seasonal staff and is responsible
for a guest services staff more than 650 people strong all while promoting the message of responsibility. Anne’s career spans
nearly 15 years including her time at the Chicago White Sox, professional theater and retail stores. Anne became a TEAM Master
Trainer in May of 2005.
Roger Zouhar is the Internal Operation Manager for Elite. He is responsible for internal corporate operations as well as training of Elite staff
working for the San Diego Chargers at Qualcomm Stadium, San Diego Padres at Petco Park and event staff at San Diego State University in San
Diego, California. He is also training staff working for the Miami Dolphins and Miami Hurricanes at Sun Life Stadium in South Florida. Roger
has been a TEAM trainer since July of 2008 and has trained over 2,000 security and operations employees. Roger became a Master Trainer in August of 2012.