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"Sobriety is a team effort. We are continuously working with our clients to aggressively advocate and promote programs that assist fans in making responsible decisions when it comes to alcohol. If they don't, we take the appropriate action including declining to serve them. Fan safety is a priority that we take very seriously. The designated driver program is an important component of the alcohol management program at every venue where we operate."

--- John Wentzell, President, Delaware North Sportservice

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  TEAM Coalition Alcohol Management Training Features

TEAM Coalition Training Summary (PDF)

As a non-profit organization, TEAM strives to offer sports and entertainment professionals the most comprehensive and up-to-date training program in effective alcohol management. We have developed a website where trainers can not only view the results for training sessions they have conducted, but now they can also search for employees by name to determine if they are TEAM trained (even if they were trained by another trainer).

Enhancements are constantly being added, check back to this page to learn about the latest features added to the TEAM training program. Please contact us at if you have questions or comments regarding any of the new items.

Enhancements to TEAM training program
  • Annually, the first 3 rush processing requests per organization at each facility will be accommodated without a fee. A rush processing fee of $25 per session will be charged for any requests beyond the first 3.

  • All orders of 500 TEAM participant manuals or more will earn one complimentary TEAM trainer registration.

  • Any participant exams received on photocopied or scanned forms will be invoiced at the standard manual price of $14 each. No discounts will be honored.

  • TEAM offers the option for trainers to receive electronic-only certification cards in lieu of having the physical cards mailed out. If you opt-in to this program, all future manual orders for your account at your facility will be discounted by $1 per manual.

    Please note that once you sign up for electronic-only cards, all future sessions graded for the account at the specific facility where the decision to go electronic-only was made will be processed with the discounted price and with electronic certification cards only. You cannot request printed cards for a single session. However, you always have the ability to self-print certification cards.

    For more information or to sign up for the program, send an email to

  • Please place online manual orders here! All orders placed online will be invoiced after shipment has been made. Credit card payments are also now accepted by the online system.

  • The TEAM Training Introduction Video answers the crucial question of why anyone working in a large-scale facility should become certified in TEAM's alcohol management training program. It is available online and can be downloaded and added directly to the TEAM Training PowerPoint Presentation. Click here to watch the TEAM Training Introduction Video.

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